Shipping policy

Shipping Information for Sealed Products

• Shipping rates are calculated automatically based on your order's weight and shipping destination.
• Orders ship every Wednesday, once your payment is confirmed.
• Ensure your shipping details are accurate. We cannot be responsible for errors in shipping information.
• While we maintain high standards for packaging, minor scuffs or damage during shipping may occur. We are not liable for any damage caused in transit.

 Tracking and Shipment Confirmation

• You’ll receive an email with your tracking number once your order ships.

 Damages During Shipping

• We are not responsible for products lost or damaged during shipping.
• If your order arrives damaged, please contact the carrier directly to file a claim. Be sure to retain all packaging and damaged goods for your claim.

Returns & Refunds

• All sales are final once products are opened during live events or after shipment.
• No refunds are issued for opened items.
• We reserve the right to cancel an order before it ships, in which case a full refund will be issued.
• A restocking fee of up to 20% may apply to canceled or incomplete pre-orders.